Privacy Policy

This privacy policy describes how the Clos Nysa / Domaine de Roudène website collects, uses and protects the personal data of visitors and customers. It applies to processing carried out in the context of contact requests, reservations and stay management.

In case of discrepancy, the French version shall prevail.

1. Data controller

The data controller is:

• EARL Domaine de Roudène
• Share capital: €7,500.00
• SIREN: 914 645 668
• SIRET: 914 645 668 00015
• APE code: 0121Z
• Registered office: 5 Espace des Écoles, 11350 Paziols, France
• Email: fsylvain6611@gmail.com

2. Data collected

The website collects the following data, in particular via the contact form and exchanges related to reservations:

• first and last name;
• email address;
• phone number;
• type of request or subject;
• message content;
• information necessary for a contact request or reservation (dates, number of people, desired accommodation).

No sensitive data (racial or ethnic origin, political opinions, religious beliefs, health data, etc.) is intentionally collected.

3. Purposes of processing

The collected data is used only for the following purposes:

• responding to contact and information requests;
• preparing and confirming reservations;
• organising and managing stays;
• providing post-stay customer follow-up;
• handling any complaints;
• complying with applicable legal obligations (including the tourist tax).

4. Legal basis for processing

Personal data processing is based on the following legal grounds:

• Performance of pre-contractual and contractual measures: processing necessary for managing reservation requests and performing the stay contract;
• Legitimate interest: communication with customers and visitors, follow-up of requests and improvement of services;
• Legal obligation: compliance with tax and accounting obligations (retention of invoices, tourist tax).

5. Retention period

Personal data is kept for the period necessary to fulfil the purposes for which it was collected:

• contact and reservation data: kept for a maximum of 3 years after the last exchange, unless a legal obligation applies or retention is necessary in the event of a dispute;
• accounting and tax data: kept in accordance with applicable legal time limits (10 years for invoices).

Data sent through the contact form is kept for a maximum of 3 years after the last exchange, unless a legal obligation applies, a valid erasure request is made, or certain information must be kept in the event of a dispute.

6. Data recipients

The collected data is intended only for the persons responsible for the Clos Nysa and Domaine de Roudène website. It is not transmitted to third parties, except in the following cases:

• technical service providers ensuring the hosting and maintenance of the site (host: Amen SASU);
• Google LLC / Google Ireland Limited \u2014 when the Google Maps map is loaded after acceptance of the "External content" category, technical data (IP address, browser information) may be transmitted to Google, which acts as an independent data controller;
• legal obligation or request from a competent authority.

The data is neither sold, nor rented, nor transferred for commercial purposes.

7. Your GDPR rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights regarding your personal data:

• Right of access: obtain a copy of the data concerning you;
• Right to rectification: correct inaccurate or incomplete data;
• Right to erasure: request deletion of your data within the limits provided by law;
• Right to restriction of processing: request temporary freezing of the processing of your data;
• Right to object: object to the processing of your data for a legitimate reason;
• Right to data portability: receive your data in a structured, readable format.

You may withdraw your consent at any time by contacting us at the address indicated in this privacy policy.

Privacy / personal data contact

To exercise your rights regarding your personal data, you may use the site's contact form and indicate in your message: “Personal data / GDPR”.

You may also contact Clos Nysa by phone on +33 6 75 06 68 13 for any matter relating to your personal data.

Clos Nysa has not appointed a data protection officer. Requests relating to personal data are handled by the person responsible for the site.

The data controller undertakes to respond to any request within one month of receipt.

8. Complaint to the CNIL

If you believe that the processing of your personal data does not comply with the regulations, you have the right to lodge a complaint with the French data protection authority (CNIL):

• Website: www.cnil.fr
• Address: 3 Place de Fontenoy — TSA 80715 — 75334 Paris Cedex 07
• Phone: +33 1 53 73 22 22

9. Cookies and trackers

Clos Nysa limits the use of trackers as much as possible. No advertising cookies, no Google Analytics, no embedded Facebook or Instagram content, no newsletter and no guestbook are present on the site.

The only trackers and storage used are the following:

• Local storage (localStorage) : stores your consent choice under the key closnysa_consent for 180 days. This storage is strictly local to your browser and is not transmitted to any server.
• Technical PHP session cookie : created on the contact and booking request pages, solely to secure the forms with a CSRF token. It expires when you close your browser and is used neither for advertising nor for audience measurement.
• Google Maps map : embedded on the contact page. It is only loaded after your explicit consent to the "External content" category. After acceptance, technical data (IP address, browser information) may be transmitted to Google, which acts as an independent data controller. The "Open in Google Maps" and "Get directions" links are accessible without pre-loading the iframe.

A consent manager allows you to accept, reject or customise your preferences at any time via the "Manage my cookies" link in the site footer. If you withdraw your consent to external content, the Google Maps iframe is removed from the page and future loading is blocked.

For a complete description of the cookies, durations and managed categories, please consult:

Cookie Policy →