These general booking conditions set out the rules applying to stays, accommodation, pitches and services offered at Clos Nysa. Their purpose is to clarify booking, arrival, payment and on-site rules. For any specific situation, guests are encouraged to contact Clos Nysa before booking.
Accommodation operator: EARL Domaine de Roudène
Share capital: €7,500.00
SIREN: 914 645 668
SIRET: 914 645 668 00015
APE code: 0121Z
Registered office: 5 Espace des Écoles, 11350 Paziols, France
Email: fsylvain6611@gmail.com
1. Booking
Bookings are made by phone or through the contact page of the website.
For accommodation, the booking is confirmed after agreement on the dates, price, stay conditions and payment of the requested deposit.
For pitches, booking is recommended. Arrival without booking may remain possible depending on availability at the time, but a pitch is not guaranteed.
2. Deposit and booking confirmation
To confirm a booking, a deposit corresponding to 30% of the stay amount may be requested.
The booking becomes effective after confirmation by Clos Nysa and receipt of the deposit, when a deposit is requested.
The balance of the stay is payable on arrival, unless otherwise agreed at the time of booking.
3. Payment
Accepted payment methods may include bank card, cash and bank transfer, according to the terms specified at the time of booking or arrival.
Extras and additional services, such as bed linen or towels, are paid according to the conditions indicated when booking or on site.
4. Tourist tax
The displayed prices do not include tourist tax. The tourist tax is €0.29 per adult per night and is payable on site, subject to applicable statutory exemptions. Charged separately if not already paid at the time of booking.
5. Cancellation
In case of cancellation by the guest, deposits paid may be retained, except in the case of a specific agreement or exceptional situation accepted by the managers of Clos Nysa.
In case of cancellation by Clos Nysa, amounts already paid will be refunded according to the applicable rules and the circumstances of the cancellation.
Any cancellation request must be sent as early as possible to allow proper management of the stay.
6. Right of withdrawal
In accordance with Article L. 221-28, 12° of the French Consumer Code, the fourteen-day right of withdrawal does not apply to reservations of accommodation services provided on a specific date or during a determined period. Any cancellation remains subject to the cancellation conditions set out in these general terms and conditions of sale.
7. Arrival and departure
Arrivals are from 3 p.m.
Departures are scheduled for 11 a.m.
Arrival after 7 p.m. may be possible, preferably after a prior phone call in order to organise reception.
Reception is organised with the people responsible for the site, on site or nearby.
8. Accommodation
Accommodation must be used with respect for the place, the neighbourhood, quietness and the equipment provided.
The stated capacity of each accommodation must be respected, unless explicit prior agreement has been given.
Bed linen and towels are not provided by default. They are available as an extra:
- single bed set with towels: €10
- double bed set with towels: €15
Air conditioning is available in some accommodation. For a specific request, it is preferable to check at the time of booking.
9. Cleaning and condition of the accommodation
Cleaning is included in the stay.
However, the accommodation must be left in a correct condition: dishes washed, waste gathered or disposed of according to instructions, equipment respected and the place left clean after normal use.
In case of damage, excessive dirtiness or clear disrespect of the place, additional fees may be requested.
10. Pitches, tents, caravans and motorhomes
Pitch prices are indicated per night.
Nature tent pitch:
- €10 for 1 person
- €15 for 2 people
Tent with car, caravan or motorhome:
- €15 for 1 person
- €20 for 2 people
With electricity on an equipped pitch:
- €20 for 1 person
- €25 for 2 people
Additional person: +€5 per person per night.
Motorhomes are accepted depending on availability and access conditions.
Not all pitches have electricity. Electricity is available only on some equipped pitches.
Electricity is a fixed supplement of +€5 per equipped pitch per night. It is not charged per person.
11. Sanitary facilities, drinking water and disposal
Sanitary facilities are available for guests staying on pitches.
Drinking water is available on the grounds, in the sanitary facilities and on some pitches.
There is no dedicated washing-up area.
There is no grey water disposal on site.
There is no chemical toilet or cassette toilet disposal on site.
13. Pets
Pets are accepted under conditions and remain under the responsibility of their owners.
Owners must ensure calm, cleanliness, safety and respect for other guests.
Clos Nysa reserves the right to refuse or stop any situation causing a problem for safety, peace or respect of the site.
Dog supplement: €3 per animal per night.
14. Barbecue, fires and safety
No fires are allowed on the grounds.
Barbecue is allowed only on the Clos Nysa barbecue, under supervision.
Use of the barbecue may be forbidden or stopped in case of wind, drought, local instructions or risky conditions.
Everyone must follow the instructions given on site in order to preserve the safety of the place and of the people present.
15. Verdouble and swimming
The Verdouble river is located about one minute on foot from the pitches and accommodation.
It is a shaded natural area by the river, with picnic tables and sun loungers in summer.
Swimming may be possible depending on natural conditions, under each person's own responsibility. It is not supervised.
The riverbank is not an equipped beach and not a supervised swimming area.
16. Behaviour and respect for the place
Clos Nysa is a natural, wine-growing and friendly place. Every guest must respect quietness, other visitors, the people living on site, the equipment, any animals and the environment.
Any dangerous, disrespectful behaviour, or behaviour incompatible with the peaceful nature of the place, may lead to intervention by the people responsible for Clos Nysa.
17. Liability
The guest is responsible for the use they make of the accommodation, pitches and equipment made available to them, as well as the consequences of their acts or those of the people staying with them.
Clos Nysa declines all responsibility in case of loss, theft or damage to personal effects during the stay.
The liability of Clos Nysa may only be engaged in case of proven fault and within the limit of direct damages observed. Indirect damages are excluded.
18. Force majeure
The liability of Clos Nysa cannot be engaged if the performance of its obligations is delayed or prevented by a case of force majeure as defined by article 1218 of the Civil Code and French case law: unforeseeable, irresistible and external event (notably fire, flood, exceptional weather, epidemic, government restriction, strike, armed conflict).
In case of force majeure, the obligations of the parties are suspended. If the situation extends beyond a reasonable period, each party may terminate the contract. Amounts paid are then refunded, minus services already rendered.
19. Complaints
Any complaint relating to the stay or the services offered must be addressed in writing to Clos Nysa, by post or via the contact form, within a maximum of thirty days after the end of the stay.
Clos Nysa undertakes to acknowledge receipt of the complaint within eight working days and to provide a reasoned response within a maximum of thirty days.
In the absence of a satisfactory response, the guest may refer the matter to the consumer mediator under the conditions provided in the "Mediation" article below.
20. Consumer mediation
In accordance with articles L. 612-1 et seq. of the French Consumer Code, the guest has the possibility of resorting free of charge to a consumer mediator with a view to the amicable resolution of a dispute opposing them to Clos Nysa.
Consumer mediator: to be designated.
21. Personal data protection
Personal data collected in the context of bookings (surname, first name, email address, telephone) are used only for the management of the booking, communication related to the stay and compliance with legal obligations (notably the tourist tax).
This data is not transmitted to third parties, except legal obligation or imperative need linked to the service.
Data linked to contact or booking requests is kept for a maximum period of 3 years after the last exchange, unless a legal obligation applies or there is a need to retain it in the event of a dispute.
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, the guest has a right of access, rectification, erasure and restriction of the processing of their data. For any request regarding personal data, the guest may use the site's contact form indicating "Personal data / GDPR", or contact Clos Nysa by telephone on +33 6 75 06 68 13.
For more information, the guest may consult the site's privacy policy.
22. Applicable law
These general booking conditions are governed by French law.
In the event of a persistent dispute after mediation, the competent French courts are those of the defendant's place of residence.
23. Practical information and contact
Some information may vary depending on the period, weather, pitch availability or access conditions.
For any specific question, guests are encouraged to contact Clos Nysa before arrival.
Contact us — Frequently asked questions — See prices and book
Last updated: 7 July 2026